IT Process Automation - Run Book Automation - NetIQ Aegis

Systems Management

Enterprise Systems Management:

• Automate Disk Clean-up processes - with review and approval process. Disk space clean-up is a time-consuming task, with repetitive automated research and clean-up processes. Aegis can detect the need for clean-up, alert the operations team, automate the clean-up process, whilst interlocking with your change control process.
• Maintenance mode operation. Systems management tools provide "maintenance mode" to allow server management to take place without affecting SLA stats collection. Aegis ensures that this process takes place and full-operation is restored following the specified period.
• Automate routine maintenance, such as rebooting servers. This process safely and consistently reboots servers, when commanded, scheduled or in reaction to events such as a breach of memory thresholds. NetIQ Aegis waits for user sessions to end and redirects traffic to other servers to prevent service interruption.
• Identify Change-Induced Incidents. When events or incidents are registered in systems management or ticketing systems, an automatic lookup in change monitoring tools is initiated by NetIQ Aegis to assist in determining if a change is the cause of the problem.
• Prioritize and Resolve Events Based on Impact to End Users. This process raises the visibility or priority of specific events when correlation rules determine that end users are impacted, determined through end-user experience monitoring.
• Maintenance mode operation. Systems management tools provide "maintenance mode" to allow server management to take place without affecting SLA stats collection. Aegis ensures that this process takes place and full-operation is restored following the specified period.

VMWare Management

VMware Management:

• Alerting and remediation for under-performing virtualized applications.Automatically maintain the performance of applications deployed on virtual machines. It includes administrator approval, automated ticketing and quality assurance..
• Virtual machine allocation with capacity management, approval and billing.NetIQ Aegis ensures proper provisioning of authorized virtual machines; supports billing notification, tracking, and proper management by automating several manual steps in request and approval process and bringing virtual machine online.

Security

Security and Compliance Management:

• Monitor Privileged User Behaviour. Privileged users represent a significant threat to organizational security that is especially difficult to manage. Automating the process for the detection and investigation of actions by privileged users ensures that the risk of a data theft is reduced through more rapid and consistent response. The automated process will provide better information, more rapidly, to decisions makers, while ensuring that the event is better documented for subsequent forensic or audit analysis.
• Provision end user access requests to resources. End-users may need temporary access to systems in order to perform a specific business task. Providing an automated process to manage and implement these requests reduces the workload for administrators, ensures that the correct business asset owners are consulted and information, and reduces the risk of human error which could impact access controls to a specific resource, or the availability of critical infrastructure managed through Active Directory.

Demo

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Features

Features:

• Integration, User and Knowledge Administration
  
  Allows the Aegis administrator to set up new tools to integrate with, manage the security for users (including leveraging Active Directory) and build, import or export processes, all through a wizard-based GUI.

• 

  Drag-and-Drop Workflow Designer
  
  Enables the creation of workflow by dragging and dropping activities from the NetIQ-supplied activity libraries. Complex logic can be simply defined and modified by right-clicking and selecting from drop-down lists. Custom activities can be shared with other Aegis users.
• Scheduler
  
  Schedule the creation of Aegis work items on either a one-time or recurring schedule. Event schedules can recur daily, weekly, monthly or yearly, with optional end dates. Constraints, such as maintenance windows or holidays can also be added.
• Enterprise-Ready Process Management
  
  Manage the process lifecycle by placing processes in production, cloning processes to make revisions or roll back to previous versions.
• Embedded Correlation Engine
  
  Gathers events from multiple tool sources and correlates them to eliminate sympathetic process triggers. Also improves scalability by intelligently reducing the number of processes started.
• Real-time Process Monitoring
  
  Check the real-time progress of production workflows in this web-based interface that updates automatically. Green checks show completed progress and a red box indicates waiting on manual input.
• Continuous Improvement Reporting
  
  Out-of-the-box report templates that can be customized to benchmark performance and identify process improvement candidates such as manual activities avoided, process bottlenecks, process that are running too frequently, etc. 
  

Productivity

• Get more done with your current staff. Through automation, Aegis acts like a force multiplier, offloading routine or mundane tasks so operators and administrators become more productive with less risk of human error and the associated re-work.
• Leverage your existing tool investments and processes.Aegis enables rapid translation of existing processes into automated workflows without needing to rip and replace tools already in use.
• Buy Aegis, get a correlation engine. Aegis includes a built-in correlation engine that reduces the number of events from multiple sources and re-prioritizes events based on service impact, reducing the cost of incident and problem management.
• Continuously Improve Service Levels. Aegis supplies built in performance metrics that help you benchmark performance, identify bottlenecks, streamline operations, and apply continuous improvement methods.
• Enforce policy adoption. Aegis gives you greater control of daily activities for more consistent service delivery and automated compliance with IT policies, with less policy training overhead and less burdensome documentation.

Adapters

Adapters:

• NetIQ AppManager
  Automating event management with NetIQ® AppManager® and NetIQ Aegis provides the most direct path to greater operational efficiency and delivers a rapid return on investment (ROI) by installing quickly, with continuing ROI through greater automation and fewer recurring events over time.
• NetIQ Secure Configuration Manager
  Automate the processes for assessing the configuration of systems, reporting on the results and enforcing compliance standards. Streamline compliance, automate remediation, and enforce policy and security configuration best practices. Learn how NetIQ Aegis can automate configuration and compliance assessment with NetIQ® Secure Configuration Manager™.
• NetIQ Security Manager
  Automate security processes to respond to events in real-time, with a reduced need for labor-intensive manual intervention. Integrate security event management with ticketing systems and automate the response to insider attacks, threats to customer data, or unauthorized changes to critical business systems with NetIQ Security Manager™.
• BMC Remedy Action Request System
  Automate the population of tickets for incidents, requests for change, or any other form or field in BMC® Remedy® with information collected by other systems and security management tools to reduce documentation overhead. This adapter also monitors BMC Remedy for new forms or fields to trigger processes such as change reconciliation, improving security and availability.